1. Q: What’s the difference between a trial version and a full version?
A: There is little difference between a trial version and a full version except an "Aunsoft" watermark in output videos from the trial version. You need to purchase the full version and re-convert your videos if you hope to get rid of the logo watermark.
2. Q: Why it turns to be a watermark on the trial version?
A: Our trial version has a limitation that outputs video with a watermark. If you don't like it and want to remove or get rid of it, you could register a full version via purchase the program online.
3. Q: Can I get technical support in long term after purchasing the full version?
A: Yes, if any user meets any technical problem when using our product, please tell us your question via email to email@example.com. Our support team will answer your question within 24 hours.
1. Q: What is DTS audio encoded video format and how to play it in Quick Time Player?
A: DTS means “Digital Theatre System”, and it is a high quality audio coded format. A video encoded by DTS audio format has a better sound experience with 5.1 surround sound effect. However, many media players do not support to decode and play these videos, Quick Time Player is also included. So if you want to enjoy HD videos like MKV in Quick Time Player, you need a converter to convert DTS to AC3 audio.
2. Q: Why VLC can’t play MKV DTS audio in Mac?
A: Each program has its own codecs, VLC Media Player is very powerful for playing almost all video or audio formats, also including MKV DTS file. But it stillhas some codecs not be installed, including DTS codec. So you can use the program to convert MKV DTS audio to AC3 or AAC.
3. Q: How to play MKV DTS sound on your HD TV, Apple TV, or WD TV?
A: Because HD TV, Apple TV and WD TV does not have a DTS audio decoder, if you need play sound on the TV, you should convert the MKV DTS audio to AC3 using Aunsoft DTS to AC3 Converter to convert MKV DTS sound to AC3 for playing on TV.
4. Q: How can I get AAC/ AC3 5.1 channels as output audio?
A: You can click ‘Settings’ button and select ‘5.1 channels’ from the drop-down list of Audio Channel. Please note that piratical output formats do not support 5.1 channels.
5. Q: What should I do to check the loaded file's information in the program?
A: You need highlight it first and run "Properties" item in the "File" menu. Then you can read the information of the file, such as Bit Rate, Frame Rate, in the following dialog-box.
6. Q: Which output format is the best to get the smaller size with better quality if I want to backup my video on my PC?
A: Generally speaking, we recommend AVI format. The default codec for AVI in our program is DivX which can provide better quality, as well as smaller output size. If you just want to backup your video files on your hard drive, AVI is enough.
7. Q: Can I merge several video files to a single video?
A: Yes. You can add the video files you want to join together to the list box, and change the order by the move up and move down buttons. Then check the "Merge into one file" checkbox before converting. After conversion, all the files in the list will be merged into one video file.
8. Q: How to trim the video in Editor Window?
A: Three ways to make it done: 1) Trim video with triangle button.Drag the triangle button under the preview window to the mark the starting point and the ending point.2) Trim video with Set-in and Set-out button.Click the Set-in button under the preview panel, when the video plays to the frame you want to set as the starting point; and click the Set-out button when the video plays to the frame you want to set as the ending point.3) Trim video with exact value.Under the Trim tab, you can enter value in the box for the starting point and click the Set button to view the effect.
9. Q: Can I change the output file name?
A: Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.
10. Q: How about the output video quality after using the program?
A: Based on the newest audio-video sync technology, DTS to AC3 Converter for Mac can provide you with outstanding output image and sound quality, never let you get into trouble with the audio and video sync issues. Moreover, multiple optimizing functionalities are available to better the output video quality.
11. Q: Can I take immediate visual snapshot of the playing MKV video?
A: Yes. The program enables you to take snapshots of video with the width and height of the original video or particular resolution. You can get immediate visual snapshot soon after clicking to capture the video frame. It is easy to get thumbnail image or wallpaper for your computer.
1. Q: How to remove Aunsoft watermark?
A: Many customers could ask: how can I remove Aunsoft watermark? How can I convert video files without Aunsoft watermark? Can I get rid of Aunsoft watermark? I’m sorry to tell you that our trial version has a limitation that outputs video with a watermark. If you don’t like it, you can register a retail version via purchase the program online.
2. Q: Does the program work with Mac OS X Leopard?
A: No. Aunsoft DTS to AC3 Converter for Mac does not support the Mac OS X Leopard right now. If you want to convert DTS to AC3 or other formats, you can try Video Converter for Mac instead.
3. Q: I have purchased your product but I have no idea how to use it because I can't find any field for typing the key code?
A: I think you are still using our trial version, please note that you have to uninstall the trial version and then reinstall the full version to enter your key code. Please download the full version of the product through the download link provided in your received mail, install, and launch the app. Then you will see the interface asking for your key code.
4. Q: How can I get the update news?
A: You have following ways to know the update news: - You will receive the newsletter if we add the powerful function to the program. - Join us on Twitter or Facebook to know the update news in real time. - Visit our official web site and concern the Version History page. At the bottom of the product page, you can click Version History to get there.
5. Q: How to update the software to the latest version?
A: Click Help icon on the main interface and select Update option to download the latest version. Contact firstname.lastname@example.org with the order number, key code or registered email box address, then we will send the download link and key code to you again. Log in our member center and get the download link of the latest version for the software there.
6. Q: What is your refund policy?
A: If you want to know the information about Refund Policy, please enter: Aunsoft Refund Policy.
About Product Differentiation
1. Q: What are the differences between DTS to AC3 Converter for Mac, MKV Converter for Mac, Video Converter for Mac?
A: Actually MKV Converter for Mac and Video Converter for Mac own the same output for various video formats and all editing functions, while the DTS to AC3 Converter for Mac has a limitation for the output format Besides, the difference between them lies in the input. MKV Converter can only import MKV files for output. Vides Converter for Mac allows you import almost all the video formats like MKV, AVI, MPEG, MP4, WMV, MOV, FLV, VOB, MP3, MXF, MTS, M2TS, VRO, EVO, HD videos etc. While DTS to AC3 Converter for Mac can only convert the DTS audio encoded videos, such as MKV, MTS, and MOV to other common formats.
2. Q: Are there any more comprehensive tools that cover all the functionality of DTS to AC3 Converter for Mac?
A: Yes, just like the introduction of the differences of DTS to AC3 Converter for Mac, MKV Converter for Mac, Video Converter for Mac as above, Video Converter for Mac covers all the functionality of DTS to AC3 Converter for Mac. Besides, Video Converter for Mac allows you convert MTS, MKV files to Apple ProRes, which can be edited in FCP immediately.
Other FAQs about Payment, Registration, Upgrade, Refund, please check Aunsoft FAQ Center.