Loading ...Purchase Frequently Asked Questions
If you experience some problems when buying our program, please take a look at Frequently Asked Questions (FAQ) first. FAQ lists the most common problems you might come across when you buy Aunsoft Products.
- 1. What’s the difference between trial version and registered version?
- 2. How can I pay for the software?
- 3. When can I get my retail version after I sent in order?
- 4. After entering the registration code, I was told that the code was invalid. What’s wrong?
- 5. I will install it on my PC, but soon I’ll purchase a new laptop. Must I purchase two licenses??
- 6. I want to change my email address to a new one in my registration info, what should I do?
- 7. Where is my registered version?
- 8. I have lost my registration keycode, how can I retrieve?
As to trial version, there will be an image watermark on the generated files, while the registered/retail version enables you to get files without watermark and to enjoy our timely after-sales services. When you are using the trial version, there is a “Continue free trial” button every time you launch the program. With the retail version, there is no “Continue free trial” button, and you just need to register with the registration code when it is the first time you launch the program.
There are several ways to purchase our software. You can pay by credit card online or credit card by fax or by phone. You can also pay by ACH with Proforma Invoice, wire transfer, bank check/cheque or Paypal in USD.
Once you have sent in your order, you will receive an email with registration details from our E-commerce Payment Processing Service provider, SWREG, within 24 hours.The email with registration details contains the official version’s setup file download URL and the registration code. Download the file from the URL, run and install it. If you’ve installed a trial version of the product before, please uninstall it first. When it is the first time for the program to launch, it will prompt you to enter the registration code. After a valid registration code is verified, the program will run without any limitation.
If you do not receive the registration details email within 24 hours, please contact our support or send an email to support@aunsoft.com with your Order ID and registered email address for the purchase.
Please copy the code directly from the email we offered and then paste it to the box without any space in the beginning or at the end of the code, otherwise the code is recognized as an invalid code.
Please make sure that the current version on your site is the retail version. The trial version has a button “Try”, after you click the desktop icon or quick launch icon. There is only a “Register” button for the retail version.
If the current version is a trial version, please download the retail version from the download link we offered after your purchase. Please uninstall the trial version before installing the retail version. If the current version is the retail version, please contact our support or send an email to support@aunsoft.com with your Order ID or your registered email address for the purchase.
You have to uninstall the program completely from the old computer and delete the installation folder from the old computer. Then download the retail version from the link we offered after you purchased to the new laptop and then install it.
You should purchase two licenses, if you want to use the software on both the old computer and the new laptop.
If you want to change the delivery address for the registration information, please contact our support or send an email to support@aunsoft.com with your Order No. and registered email address, plus mail address or phone No. or other information you keep for your purchase.
Once your order is approved, you will receive an email with registration details from our E-commerce Payment Processing Service provider, SWREG. In this email, it will contain the official version’s setup file download URL and the registration code.If you do not receive the registration details email after 24 hours, please contact support@ aunsoft.com
You can send an email to support@ aunsoft.com with your Order Number and/or your registered email address for the purchase. You will retrieve it after the information is confirmed.Note: If you have other questions, please contact our support or send an email to support@aunsoft.com
