Home » Support


Welcome to Aunsoft Support Center. You can easily retrieve your registration code, get solutions from the frequently asked questions, learn the upgrade policy and read tutorials about using the products. If you do not get a satisfying solution, please contact our support team via (Windows: winsupport@aunsoft.com, Mac: macsupport@aunsoft.com) or calling 0086-15962602936 for help. We promise to our customers that we will deal with emails within 24 hours after receiving them.

Upgrade Policy

Being a registered user of one or more Aunsoft products, you are entitled to a free copy of any minor updates to the products. Commonly, the update is minor update, such as update from 1.1.1 to 1.1.2 or 1.1.1 to 1.2.1. This minor update is free for all our registered users.

A major upgrade is released with a significant amount of improvements and new features, and the first digit of the version number changes, such as from 1.1.1 to 2.x.x. For the major upgrades, you only need to pay a small amount of upgrade fee to enjoy the full set of advantages of the new version.

And if you have already purchased the product in the following form (listed in the left column), and want to upgrade to the advance version in the middle column, you only need pay the discounted price as follow:

The Product You Got Upgrade to Discounted Price
MTS/M2TS Converter(Win or Mac) Video Converter (Windows) / Video Converter for Mac Only $15.00
MKV Converter(Win or Mac)
TOD Converter(Win or Mac)
MOD Converter(Win or Mac)
FLV Converter(only Windows)
Video Converter(Win or Mac) Blu-ray Video Converter Ultimate (Windows) / iMedia Converter for Mac Only $39.00
DVD Ripper (only Windows)
Blu-ray Ripper(Win or Mac) Blu-ray Video Converter Ultimate (Windows) / iMedia Converter for Mac Only $25.00
MTS/M2TS Converter Blu-ray Video Converter Ultimate (Windows) / iMedia Converter for Mac Only $49.00
MKV Converter
TOD Converter
MOD Converter
FLV Converter (only Windows)

How to Upgrade the Product to Advanced Version?

If you decide to upgrade your product to advanced version, please contact (Windows: winsupport@aunsoft.com, Mac: macsupport@aunsoft.com) with the following information:
1. Your name.
2. The email address or order number for the product you’ve already owned.
3. The advanced version (software) you’d like to upgrade to.