Please turn to our FAQ for solutions if you have any problems when you use Aunsoft SWF Converter. We provide professional answer for each frequently asked question.
If you cannot find answers corresponding to the problem you are having, please feel free to contact our support through sending email to our support center with your order ID, program version, the OS on your site, detailed information with screenshots and profile settings for conversion if possible.

  • Do I need to install Adobe Flash Player, and is there any requirement on the version of flash player?
    Yes, you need to install Adobe Flash Player and our SWF converter support Adobe Flash Player7 or above.
  • When I click “Convert”, this software tells me that my setting is not correct, if so, which settings should I reset?
    Please try to reset video codec, video size, video frame rate, audio sample rate, audio bit rate or audio channel.
  • What should I do if I just want to convert part of the SWF file rather than converting the entire SWF file?
    Click “Start Play” in the converting window, and choose the beginning frame you prefer when the flash plays, and then click “capture” to start capturing the frames and the button will switch to “Finished” after you start capturing, click “Finished” at the frame you would like to end with to complete the capture and the conversion, finally you will get the converted video with your favorite part.
  • What kind of settings do I need to convert SWF file to Zune movies?
    With AunsoftSWF Converter, you can select the commonly used profile. The key point in this aspect is the proper choice of video size and codec. The popular video size and codec are offered in the profile for your reference.
    Choose Zune Movie (*wmv) from the Profile to specify the output format. Then the program will offer the possible choices of video size, codec for you to choose from.
  • How to improve the quality of the exported video?
    The quality of the converted video depends on video codec and the video bit rate. Try to adjust the codec and the bit rate, the higher of the bit rate, the higher of the quality of the converted video will have with the same codec.
  • How can I fix the frame skipping problem in the converted video?
    Try to lower the capture speed to get rid of loss of frames.
  • What is AVI with Alpha Channel?
    An AVI file with alpha has an alpha transparent channel, and through this channel, the AVI with alpha file can be added to other video files by video editing software to do alpha blending.
  • What Flash files can AunsoftSWF Converter convert to video?
    All the SWF files applied in Flash standard can be converted, including both compressed and uncompressed Flash files in SWF format.
  • Can the converted video play on all computers?
    Not exactly, you need to install the right correct decoder on the computer you choose to play converted video.
  • What formats of video can Aunsoft SWF converter convert SWF files export?
    With Aunsoft SWF converter, you can convert SWF files to almost all major video formats, including MPEG1/MPEG2, AVI, MPG, VOB, MP4, 3GP, 3G2, MOV, WMV, FLV, DV, AAC, WMA etc.