How do I use the program? Please check Tivo Converter for Mac Tutorial.
1. Q: What are the differences between TiVo Converter for Mac, Video Converter for Mac?
A: Actually these two programs own the same output for various video formats and all editing functions. The difference between them lies in the input. TiVo Converter for Mac can only import TiVo files for output. Video Converter for Mac can allow you input almost all the video formats like AVI, TiVo, MOD, MPEG, MP4, WMV, MOV, FLV, VOB, MP3, MXF, MTS, M2TS, VRO, EVO, HD videos etc.
2. Q: Are there any more comprehensive tools that cover all the functionality of TiVo Converter for Mac?
A: Yes, just like the introduction of the differences of TiVo Converter for Mac, Video Converter for Mac as above, Video Converter for Mac covers all the functionality of TiVo Converter for Mac. So Video Converter for Mac covers all the functionality of TiVo Converter for Mac.
1. Q: How to remove watermarks on the trial version?
A: Our trial version has a limitation that outputs video with a watermark. If you don't like it and want to remove or get rid of it, you could register a full version via purchase the program online.
2. Q: What’s the difference between a trial version and a full version?
A: There is few difference between a trial version and a full version except a "Aunsoft" watermark in output videos from the trial version. To get rid of the logo watermark, you need to purchase the full version and re-convert your videos.
3. Q: Can I get technical support for using trial version?
A: Yes, if a trial user meets any technical problem when using our product, please tell us your question via email email@example.com. Our support team will answer your question within 24 hours.
1. Q: I am trying to capture a still picture from a video clip. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a ‘Snapshoot’ button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the ‘Open’ button next to ‘Snapshoot’ button.
2. Q: How should I do to check the loaded TiVo file's information in the program?
A: You need highlight it first and run "Properties" item in the "File" menu. Then you can read the information of the file, such as Bit Rate, Frame Rate, in the following dialog-box.
3. Q: Which factors will affect the conversion speed?
A. a. The configuration of the computer. b. The output profile and settings you choose for output. c. The type of the graphics card and whether it is supported by Cuda or not.
4. Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio like 1920*1080 before converting the movie.
5. Q: Is it possible to save the profile with the modified settings for using next time?
A: It can be done by the "Save As" button in Settings window. After you finish the modifications, please click this button in Settings window and name it. Next time, you can find this custom profile in Custom option of Format box.
6. Q: Can I merge several video files to a single one?
A: Yes. You can add the video files you want to join together to the list box, and change the order by the move up and move down buttons. Then check the "Merge into one file" checkbox before converting. After conversion, all the files in the list will be merged into one video file.
7. Q: Can I only combine the TiVo recordings without recording?
A: No. The Merge into one files function in TiVo Converter for Mac need convert the joined files into other format.
8. Q: How do I get rid of the black edges around my movie?
A: It is very easy to deal with. Click “Editor” button to enter into the edit panel, you can see the crop tab, and then you can drag the dashed frame on the video screen of the original preview window to cut off the black edges.
9. Q: Can I change the default volume of the video?
A: Yes. Click "Editor" button, and there is a volume option. You just need to drag the triangle bar to enlarge the audio volume.
10. Q: Can I add text to my video? Such as adding a watermark to the video?
A: Yes. After your editing on the videos is done, you can add text or image watermark to the video. The TiVo Converter enables you to add different watermarks to your video file, including text, image (including GIF), and video watermark, so you are ready to get a picture-in-picture effect on your video.
11. Q: Where to find the converted files?
A: Click Open icon on the main interface of the program to find the converted files.
12. Can I deinterlace the the source files with Aunsoft Program?
A: Yes. Click Editor icon and in Effect tab, you can check the box Deinterlacing to get final non-interlaced video.
1. Q: What are system requirements for running this TiVo Converter for Mac?
A: If you want to run this TiVo Converter for Mac on your Mac, here are the system requirements:Only for Intel processor
Mac OS X 10.5 and above
512 MB physical RAM (memory) or more
1024*768 or higher resolution display
2. Q: How to remove Aunsoft watermark?
A: Many customers could ask: how can I remove Aunsoft watermark? How can I convert video files without Aunsoft watermark? Can I get rid of Aunsoft watermark? I’m sorry to tell you that our trial version has a limitation that outputs video with a watermark. If you don’t like it, you can register a retail version via purchase the program online.
3. Q: An error pops up when I try to import files to the program saying the files can not be read. What is wrong?
A: Please make sure first that the video format is supported by our software. If supported, then please firstname.lastname@example.org for help.
4. Q: I have purchased your product but I have no idea how to use it because I can't find any field for typing the key code?
A: I think you are still using our trial version, please note that you have to uninstall the trial version and then reinstall the full version to enter your key code. Please download the full version of the product through the download link provided in your received mail, install, and launch the app. Then you will see the interface asking for your key code.
5. Q: What is your refund policy?
A: If you want to know the information about Refund Policy, please enter: Aunsoft Refund Policy.
6. Q: How did I know the update news?
A: You have following ways to know the update news: - You will receive the newsletter if we add the powerful function to the program. - Join us on Twitter or Facebook to know the update news in real time. - Visit our official web site and concern the Version History page. At the bottom of the product page, you can click Version History to get there.
7. Q: How to update the software to the latest version?
A: Click Help icon on the main interface and select Update option to download the latest version. Contactmacsupport@aunsoft.com with the order number, key code or registered email box address, then we will send the download link and key code to you again. Log in our member center and get the download link of the latest version for the software there.