Video Converter
Perfectly convert TiVo, MXF, VRO, VP6, M2TS, MKV, AVI, MVI, VOB, etc with high quality on Mac.
Note: If you come here for the clear product instructions, please click:
1. What are the differences between a trial version and the retail version?
There is few difference between a trial version and a full version except a "Aunsoft" watermark in output videos from the trial version. To get rid of the logo watermark, you need to purchase the full version and re-convert your videos.
2. How can I know if there is an update chance for me?
Usually, we display the updates and renewals about our program on our web site first. So you can pay attention to our web site from time to time. Also, you can subscribe our free newsletter to keep informed of the update and renewals. In addition, this newsletter will notice you the promotion chance as well.
3. Can I change the default volume of the video?
Yes. Click "Editor" button, and there is a volume option. You just need to drag the triangle bar to enlarge the audio volume.
4. How can I get the version number?
For finding the version number, you can click "About" from the Help menu, and you will see the version number.
5. How can I set the output file name?
Please find the column named "Destination File" on file list. Double click the particular output name and then you can specify the output file name.
6. What is your upgrade policy?
There are two kinds of new versions for the same software, an updated version and an upgraded version. It is free to get an updated version, e.g. from V1.0 to V1.1. To get an upgraded version, e.g. from V1.1 to V2.0, you may have to pay extra money. All rights about the price of the upgrade are reserved.
7. How to adjust bit rate, sample rate to meet my need?
It is easy to adjust bit rate and sample rate by clicking button Settings. Then you will see an interface which allows you to change the bit rate and sample rate.
8. What is your refund policy?
Requesting refund with the reason "purchasing the wrong product" will not be approved with the refund, as a "try-before-you-buy" version is available on our website for you to decide which product will meet your requirements.
We recommend you explore the description about the products and download the trial version. Then choose to purchase the exact product with the right name.
9. I have purchased your product but I have no idea how to use it because I can't find any field for typing the key code?
I think you are still using our trial version, please note that you have to uninstall the trial version and then reinstall the full version to enter your key code. Please download the full version of the product through the download link provided in your received mail, install, and launch the app. Then you will see the interface asking for your key code.
10.How to remove Aunsoft watermark?
Many customers could ask: how can I remove Aunsoft watermark? How can I convert video files without Aunsoft watermark? Can I get rid of Aunsoft watermark? I’m sorry to tell you that our trial version has a limitation that outputs video with a watermark. If you don’t like it, you can register a retail version via purchase the program online.
